Returns & Refund
1 Please contact our Customer Service directly by using the CONTACT US FORM
Prepare the BOX with the items that you wish to return. You can use the same box that were sent with your original goods.
PRINT 4 copy of the pre-filled RETURN FORM that you received via email from our Customer Services: you will need to give 3 copy to the courier and insert 1 copy in the BOX together with the goods.
Once you are ready (items new and unused/unworn condition, returned in the original packaging, with original labels, box is closed and correctly labelled with the return address and the RETURN FORM printed and placed inside the box), we will organize pick up from your address at our own expense.
Returned items must be in a new and unused/unworn condition in the original packaging. We reserve the right to refuse a return and a refund if the goods are deemed to have been used or damaged or if the original packaging has been damaged.
If used or damaged items are returned, any extra shipping cost will be charged to you. We reserve the right to keep the used or damaged items and their value.
When all the above conditions have been fulfilled, we will reimburse you the total purchase price of goods returned. (Please notice that we cannot return you the shipping cost of your order).
The refund will be processed after the returned item has passed our quality control check.
Please note that refunds can only be credited to the same Paypal Account used for the original purchase.
The refund process can take 10-14 days from receipt of your goods, depending upon the credit card used for payment.